Trouble with Nova Poshta again

For some reason I have absolutely no luck with this delivery service. The company seems fine at first glance and everything could have worked out, but it just never does.

First I couldn't pick up my parcel yesterday at the end of the workday, because I overlooked the service's new warehouse address. And that's even though it was written in red on the very page I was looking at, and even though they told me the same thing on the phone — my brain just didn't fully take it in.

Today, before lunch this time, I went to the warehouse at the new address. They found my parcel without any problems, but the moment they started entering the waybill number to print it out, the power went off… Of course, there was no uninterruptible power supply there at all. About ten minutes later the power came back, then I had to wait just as long for the old computer to boot up, but the problems didn't end there, because the incorrect shutdown threw off the 1C settings, and the operator was really bad at using the device and didn't know what to do. We had to wait for someone to come and help set up the program.

I don't understand, is it really so hard to equip a warehouse with an uninterruptible power supply? A delivery service that lets you pay for the goods on receipt should be earning well enough in a country where most sellers and buyers don't trust each other or Ukrposhta itself, whose service quality leaves much to be desired.